Thank you for your interest in joining the FGH team. Our employees function as a team and each employee understands and supports our mission and his or her part.

Please read and agree to our mission, vision, values, and all of our service standards below to continue the application process.

Mission Statement: The mission of Fairmont General Hospital is to improve the health of the community by providing quality patient care in a cost effective and customer responsive manner.

Vision: The place where people want to go for healthcare, physicians want to practice, and people want to work.

Values:
We are committed to:
  • Excellence
    Excellence in the service we provide.
  • Integrity
    Doing what is right.
  • Respect
    Regard for the worth of others.
  • Teamwork
    Supporting every member of the FGH team.
  • Improvement
    Expanding knowledge to enhance services.

Service Standards:

Respect
1. I will treat others as I would like to be treated.
2. I will show respect to every patient, coworker, physician, and visitor. I will use words such as "thank you", "pardon me", "it's my pleasure", "good morning/afternoon/evening", and "I'd be happy to".
3. Patients are our priority. I will show respect by not interrupting employees who are interacting with patients.
4. I will close curtains or doors during examinations, procedure, or when otherwise needed, and I will explain why I am doing so. I will provide the proper gown size for patients, and provide a robe or second gown when a patient is walking or in a wheelchair.

Attitude
1. I will treat others as professionals deserving courtesy, honesty, and respect. I will welcome newcomers.
2. I will convey a positive, "can do" attitude.
3. I will not say "I don't have time". Conversely, I will be sensitive to coworkers' inconvenience by avoiding last-minute requests.

Communication
1. I will smile, make eye contact, offer friendly greeting, and shake patients' hands when I greet them (when appropriate).
2. I will use "Mr." and "Mrs.", or "ma'am" and "sir" when addressing patients and visitors.
3. I will use easily understood and appropriate language when giving patients information about health, special diets, procedures, medications, and so on. I will avoid technical jargon.
4. I will not let anyone feel ignored. I will apologize if there is a delay, I will update family members periodically, and I will always thank customers for waiting.
5. I will use friendly and professional telephone skills. I will use the hospital's/my department's standard greeting. I will learn how to transfer a call and I will give the caller the phone number of the transfer before I make it.
6. I will not discuss my personal or work life within hearing of patients or visitors.
7. I will never discuss information about patients or hospital business in public areas such as elevators, lobbies, cafeteria, or waiting rooms.
8. When I use the elevator, I will see it as an opportunity to make a favorable impression. I will smile and speak to fellow passengers.

Teamwork
1. I will give, and ask for, help.
2. I will say "thank you" when helped by others.
3. I will look beyond my assigned tasks. When it is appropriate to do so, I will perform a needed or requested service.
4. I will never chastise or embarrass my coworkers in the presence of others, and personnel matters will be handled in private.

Ownership
1. I will thank customers for choosing our hospital.
2. I will speak positively about the hospital and my coworkers.
3. If I can't take care of a situation, I will find someone who can. I will not say "it's not my job". I am empowered to anticipate, prevent, and resolve problems.
4. If I hear coworkers making negative comments about the hospital or coworkers within the hearing of others, I will politely ask them to stop.

Appearance
1. I will abide by the hospital's- and my department's- dress code.
2. I will wear my name badge above waist level, with the picture facing forward. I will not place any pin, sticker, or other item on the face of the badge.
3. When I see litter, I will pick it up and dispose of it properly.
4. When I use equipment, I will return it to its proper place.

I acknowledge that I have read the attached Mission, Vision, Values and Service Standards of Fairmont General Hospital and that I understand their content. I also understand that, at Fairmont General, employees are expected to provide support for each other with the end result being excellent service for the patient. Employees are expected to report for work when scheduled and present a customer friendly attitude while at work.

By applying for employment at Fairmont General, I agree to abide by these service and attendance behaviors, as well as all other policies and procedures. If I am offered employment in the future, I realize that I am expected to come to work and provide the best service to our customers as possible and I am able and prepared to do that.